Privacy Policy

2.1 Personal Information

We collect the following personal information when you contact us or request our services:

• Full name
• Phone number
• Email address
• Postal address and location details
• Service requirements and project details
• Communication preferences

2.2 Technical Information

When you visit our website, we may collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website information

2.3 Project Information

• Property details and measurements
• Photos of work areas (with consent)
• Project specifications and requirements
• Installation and completion photos

3.1 Service Delivery

• Provide quotes and estimates
• Schedule and conduct site visits
• Deliver ceiling installation and repair services
• Provide customer support and warranty services
• Process payments and billing

3.2 Communication

• Respond to inquiries and quote requests
• Send project updates and appointment reminders
• Provide customer service and support
• Send service maintenance reminders

3.3 Marketing (with consent)

• Send information about new services
• Share special offers and promotions
• Use project photos for marketing materials
• Request customer reviews and testimonials

5.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help deliver our services (e.g., material suppliers, subcontractors)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfer: In case of merger, acquisition, or sale of business assets
• Emergency Situations: To protect health, safety, or prevent fraud

6.1 Security Measures

• Secure storage of physical and digital records
• Password-protected computer systems
• Limited access to personal data on need-to-know basis
• Regular backup and data protection procedures
• Employee training on data protection

6.2 Data Breach Response

In the event of a data breach affecting your personal information, we will:

• Notify affected customers within 72 hours
• Report to relevant authorities if required
• Take immediate steps to secure compromised data
• Provide support and guidance to affected customers

You have the following rights regarding your personal data:

8.1 Access and Information

• Request copies of your personal data
• Understand how your data is being used
• Know who has access to your information

8.2 Correction and Updates

• Update incorrect or incomplete information
• Correct any errors in your records

8.3 Deletion and Restriction

• Request deletion of your personal data (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Withdraw consent for marketing communications

8.4 Data Portability

• Receive your data in a portable format
• Transfer your data to another service provider

9.1 Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve user experience
• Preference Cookies: Remember your settings and preferences

9.2 Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner on first visit
• Opting out of analytics tracking

For more details, see our Cookie Policy.

Our website and services may integrate with third-party services:

• Google Maps: For location services and directions
• WhatsApp: For customer communication
• Payment Processors: For secure payment processing
• Analytics Tools: For website performance analysis

These services have their own privacy policies and data handling practices.